I don't even want to give this review 1 star. This has been the worst experience not only for car buying but any purchase that I have made, ever. My husband and I called this dealership relentlessly for 2 weeks with no answer or return phone calls about payment to our trade-in institutions. It finally took my husband wasting his Saturday to get anyone to answer us on the status of payment. Now we are 2 days away from making a payment on the new car and the bank has no record of our loan to make a payment?! Managers won't answer the phone, email, or voicemail. After 25 calls yesterday I finally got in touch with an office manager who gave me answers. Absolute worst customer service I have ever experienced.
Service was good, they forgot to rotate my tires also to check the air pressure. I left the service department and arrived at home to checkout the information on my dash and noticed the rear passenger tire was marking low. I know we all get in a rush when doing our jobs so I see it as a over looked mistake. But your employees are great respectful people. That's why I would recommend your dealership.
Signed on a truck, called me aweek later and said i couldnt have it, so they looked for another one, couldnt find one so told me they would order me one from chevy, then called a few days later and said cant order anymore 17, have to b an 18, but said they could do it for the same price, but they couldnt, but fortunately someone traded in a 16 that was very close to what i wanted, i had to buy an older truck but it was our only option, i had to walk out without signing because the payment was higher tban we agreed on, but they fixed it, so i bought the truck, the whole experience was awful, but i feel i got a nice vehicle at a fair price, so i will consider them in the future
My Salesman might have be young but was very up to Date and if he could Not answer a question went for answer. After Dealimg with hin for 2 Horus did Not want anyone Else. Did not have anyone to help me get old vehicle and new one home he stayed till after 9 pm and drove new one to my house while i brought old one home. He needs to learn how to drive a Stick Shift. Ha.no Complaints except Long wait for paperwork to be Complete several in frönt of me and only One Person Doiing it. She was awful pölite and nice though and doing her best. Guess i was tired did not get home to stay until 9.30. Over all a Good day would recommend all American Amy day might have a Prospect going tomorrow. Third Vehicle purchase from all American this was better Thank other two.
When the term is used a ' a fun place to buy a car' they truly mean what they say, they made us feel weather or not we told yes or no we still stood for a possible chance. Thank you All American Cheverolet for making it a fun place to buy a car :)
It took two weeks to get an appointment for changing a battery. Then it took four days after I had appointment to get battery changed. If I had not called or come by and check on progress, I don't think I would have ever gotten my vehicle out of service department.