This was our second time purchasing a car from All American Chevrolet in Odessa, Texas. Both times we had a pleasant experience. Everyone we dealt with went above and beyond to help get us into our brand new 2018 Equinox.
First of all I dropped my car off the night before so it could get work on first thing. I called several times to see if ready, so after the third call it supposedly was ready. My wife went to pick it up and the car or keys were no where to be found. They said they had a FRANK pick up early when she told them no one had pick it up. They looked everywhere supposedly so my wife turned her instead on to locate the car and it was showing to be on location so then she alarmed the alert so it could go off and it was found in the back of service still untouched. So she had to wait another 20 mins for it to be done... worst experience and unprofessional of them.
Dropped my car off because the car was telling me it didn't detect the remote and wouldn't turn off. The lady told me that it would take 3 or 4 days to just have it looked at. And when I made an appointment she sent me to the collision center instead of the service center. After I left my car I called about 5 hours in the day and they kept transferring me from one department to the next and I could never get anyone to tell me if my car was ready. Finally my father had to call and speak to the manager.
Abel Anchondo, your Service Advisor was extremely helpful in the repair of our 2015 Silverado. We were experiencing an issue with our fuel tank not accepting fuel. Abel and the technician that performed the repairs solved the issue and had us on the road again.
Waited a month for my appointment. After dropping my car off they said I was not on the schedule. Luckily I had the card they gave me that had my appointment time and date. Was told it would take a few hours and would be able to pick it up before the end of the day. Come 5 and still had no call from the dealer. After calling they told me they couldn’t get to my car because they were too busy. What’s the point of an appointment?!?!? This is the second time my car had to go to all American for service and both times were absolutely terrible! We couldn’t get our car back until the next day. I realize one extra day is not a big deal but when you get this type of treatment every time you have an issue it really shows how careless you are about customer service! Never again will me or my wife ever do business with this place again!