Lack of communication from my service advisor. I had to reach out to several other people to find out what was going on. I would be given a certain timeline on when my car would be done and then at the end of that timeline they were still doing the same thing or they hadn't even started on my vehicle even though I would be told that it would be done in two weeks or three weeks but it took 2 months to get it done. I also wasn't given a courtesy car even though my car was in the shop for so long. I had to bring my parents up there for me to finally get one, and my service advisor was very rude to them. She would roll her eyes at them and interrupt them when they would try to speak. And also, when I got car back my tire monitor system was not working and my skip buttons on my dashboard and the back of my steering wheel were not working. My radio screen will also not work at times to where I can't listen to music or use my back up camera. So obviously when they put my car back together they didn't do a very good job. It was a very annoying experience to go through. The only reason I'm not giving one star is because I did finally get a courtesy car, thanks to Jennifer in the service department! And the service was administered at no cost because of my warranty.
I came in for an oil change and requested if the seat in my car could be looked at. I asked for an appointment if necessary. The attendant asked us to wait that they could look at seat that day and let us know if it was a quick fix or if we should come back. So we waited and waited. An hour went by and so I approached the attendant to see what status was his response was “why are you here again”.
We waited for help and for nothing. Poor customer service
We were on vacation and I hit a pothole and bent the rim and knocked a hole in the cap cover. After staying the night in the town we were in the Chevy dealer there couldn’t help us they didn’t have the rims in stock. My husband got on the phone and was able to contact the dealer in Odessa Tx and they had what we needed in stock. They worked us in and the people were very friendly.
Scott Brown, went above and beyond to make certain I got the best deal and the car I truly wanted. Aaron and Zach Brown were both very helpful. With a team like that, All American Chevrolet of Odessa is sure to stay a winner.
Team worked in a timely manner to assist with sale and financing of the specific Tahoe we were looking to purchase. Very cordial and professional not the typical pushy sale representives I dealt with in the past.
They never balance my tires correctly or reset my tire pressure monitor system. So when a tire gets low pressure I always have to guess when I put air in them which one really needs air. Also they will have the truck for 2-3 hours and still not do it correctly. I just wasted $25 for them to do this service. If I knew how bad the service department sucked I would have never purchased the lifetime oil changes. I’d rather pay the extra money to have quality service elsewhere. I will never buy a vehicle from this company again. Worst place to buy and have service done on your vehicle. When people ask me about my experience with all American I tell them to not even waste their time going in to entertain them.