Sergio- thank you for taking the time to write about your experience at our dealership. All of us at All American Chevrolet of Odessa pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
My truck was scheduled to be looked at due to a knocking sound underneath. It was scheduled for Tuesday morning at 7:30. We took it Monday evening. Thursday afternoon we hadn't heard anything about it so my husband called and they tell them that they hadn't even looked at it. He asked for them to let us know what's going on and we never heard anything. The following Wednesday evening they called my husband and said that they changed a strut. I picked up the truck Thursday and drive off and it still made the exact same noise. So I take it right back and they said they would look at it. They called me Friday evening and said that the leaf spring is wore and that it's going to make that sound and that it's normal. it's sounds like my front wheel is going to fall off. They kept it almost 2 weeks for nothing. Also I had the oil changed at the same time and when I picked it up all 4 tires were low. I had to stop at a tire place to get them aired up. We have bought 2 trucks from there and 1 from all American in Midland. We will no longer do business there again.
The staff worked with us and definitely with patience on deciding a vehicle. Also they gave great details about which each vehicle had.This is my 4th time to purchase a vehicle here and this is why I choose chevy because the staff is always amazing. :)
Robert, thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our sales team made such a great impression on you. We hope to see you again in the future.
We just picked up my vehicle yesterday and this morning the engine is smoking. The communication with the Service department is horrific. I could call a leave a message and days would pass before a return call. I left my car at the service department on July 16th were I had made an appointment to have my vehicle serviced. Pete the CSR that was assigned my service tag to was impossible to get a hold of. Never works weekends and never returns calls. This is a poor excuse for what Real Customer service is supposed to reflect on a place of business. Now, I am standing here looking at my vehicle smoking and I still need to get to the doctor's office, what do I do? Is this what reliable looks like? No thank you All American chevy. No thank you.
On behalf of everyone at All American Chevrolet of Odessa, we apologize for the experience that you had at our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened in our service department. Please contact us at your earliest convenience so we can resolve your concerns.
CHRIS ALVARADO IS THE SALES PROFESSIONAL THAT HELPED US. HE WAS VERY PROFESSIONAL AND PERSONABLE. IT WAS A VERY EASY PROCESS; WILL BE BACK AND REFER ANYONE I KNOW WHO IS IN THE MARKET FOR A NEW VEHICLE!